Below you will find the answer to most of the questions we get regarding our themes. Please carefully read through and see if your questions get answered. If you can't find an answer, simply contact us.
How does the payment process work? When will I get my themes?
After your select your theme you are taken to our checkout page. The checkout page is done in one step. You then enter all required details and click "Place Order", you will then be taken to PayPal to complete purchase. Once purchase has been complete you can then immediately login on the top right corner of Creative Themes and then select "My Downloads" from My Account. You will be taken to your Downloads page and simply download your theme. A copy of your order will also be emailed to you.
I haven't received an email from you? When will I get my theme?
You will have complete access to download your theme, immediately after purchase. Email will also be sent along with login password right after purchase.
Do you offer a refund?
If your not satisfied with your theme and/or extension, we will try our very best to help you as much as possible. If our theme does not work for you we will refund if it is filled with in 15 days of purchase
What Payment options do you offer?
We only offer PayPal and at this present time. PayPal allows you to use various creditcard options without having to sign up to PayPal. We will however, offer Google Checkout by the end of August. If you have any questions about our payment-options, please contact us.
What is a Standard License?
Standard License allows you to use the purchased theme and/or extension on a single domain (website). Standard Licenses cost $99.00 US dollars per theme. Standard Licence includes the Theme file and installation Document.
What is a Developer License?
Developer License allows you to use the purchased theme on a single domain (website). Plus, you will be provided with all Photoshop files that were used to create the theme. Developer Licenses cost $119.00 US dollars per theme.
What is included in the package?
All our theme packages are a complete solution, this includes images, frontpage widgets, javascript plugins, PSD files and what you see on the demo store apart from the demonstration products. Products are manually added by yourself.
My store is in a different language? Is that okay?
Yes! All our templates can easily be customized to your language. Things you would need to change are the images which can be edited using our PSD files. PSD files are opened with Photoshop. Note: You will need to pruchase our Developer License to have complete access to our PSD Files.
What browsers are your Magento themes compatible with?
All our themes are tested thoroughly in all these major browsers like:
- Firefox 3.x
- Firefox 4.x
- Internet Explorer 7.x
- Internet Explorer 8.x
- Opera 9.x
- Safari
- Google Chrome 1.x
Can I remove the credit links Designed by CreativeThemes.net
Yes, you are allowed to remove the credit links.
Am I able to change/modify the themes in any way?
Our themes were created for development - this means that images, colors, fonts, layouts and anything else related to the design of our themes can be changed or modified.
Do I get theme updates for new versions of Magento?
Yes, of course! We will send out a newsletter to all our customers, all you have to do is re-download your extension from your "My Downloads" section of our website.
Do you offer any Free Magento Themes
Yes we do :) Just visit our Magento Themes Section and filter it by Free or just follow this link http://www.creativethemes.net/themes.html?filter=free
Do you Provide Support for Free Themes
We will provide you full support for our Premium Magento Themes. However we due to the overwhelming downloads of our Free Magento themes we are unable to cover our cost of we provide support for our Free Themes. Feel Free to browse through our Forum for Help http://www.creativethemes.net/forum/viewforum.php?f=27
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